Privacy Policy
Effective Date: May 18, 2026
Last Updated: May 18, 2026
Welcome to Insight Northwest Recovery, LLC (“Insight Northwest Recovery,” “INR,” “we,” “our,” or “us”). These Terms and Conditions explain the general terms that apply when you use our website, contact our practice, communicate with us electronically, use our phone or AI-assisted phone systems, or opt in to receive text messages from us.
These Terms and Conditions are intended for public website use. They do not replace any clinical consent forms, treatment agreements, financial agreements, release-of-information forms, informed consent documents, privacy policies, or other paperwork that may apply if you become a client or patient of Insight Northwest Recovery.
Insight Northwest Recovery provides behavioral health services for individuals experiencing mental health and addiction-related challenges, including assessment, therapy, group services, treatment planning, multidisciplinary collaboration, care coordination, and related administrative services.
1. Use of Our Website
The information on our website is provided for general informational purposes only. Website content should not be considered medical advice, mental health advice, substance use treatment advice, diagnosis, treatment, crisis support, or a substitute for speaking directly with a qualified professional.
Use of our website does not create a therapist-client, prescriber-client, provider-client, or other clinical relationship with Insight Northwest Recovery.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. If you are experiencing a mental health crisis, suicidal thoughts, thoughts of self-harm, or feel unable to stay safe, call or text 988 or go to the nearest emergency room.
2. No Emergency Services Through Website, Text, Email, Voicemail, or AI Phone Systems
Insight Northwest Recovery’s website, text messaging, email, voicemail, online forms, and AI-assisted phone systems are not emergency services.
Do not use these communication methods for urgent or emergency needs.
If you need immediate help, call 911, go to the nearest emergency room, or call/text 988 for mental health crisis support.
Do not wait for a response from Insight Northwest Recovery if you believe you may be experiencing a medical, mental health, medication-related, or safety emergency.
3. Communications With Insight Northwest Recovery
You may communicate with us through phone calls, voicemail, email, text messaging, website forms, AI-assisted phone systems, secure platforms, or other communication tools.
Although we take reasonable steps to protect privacy and confidentiality, some communication methods may involve risks, including delays, technical issues, misdirected messages, or unauthorized access. Please avoid submitting urgent clinical information through general website forms, text messaging, voicemail, email, or AI-assisted phone systems unless specifically instructed by our team.
Insight Northwest Recovery may use communications you provide to respond to inquiries, coordinate care, route messages, support administrative functions, and follow up with clients or prospective clients.
4. AI-Assisted Phone Systems
Insight Northwest Recovery may use AI-assisted phone systems to answer general questions, collect basic information, route calls, summarize messages, or notify staff when follow-up may be needed.
AI-assisted systems do not provide therapy, diagnosis, medication advice, substance use treatment advice, crisis counseling, emergency services, or clinical decision-making.
Calls may be recorded, transcribed, summarized, or logged so our team can follow up accurately. By continuing to use an AI-assisted phone system after being notified that the system is AI-assisted and/or recorded, you acknowledge that information may be collected and routed for follow-up.
If you do not wish to interact with an AI-assisted phone system, you may contact Insight Northwest Recovery during business hours to speak with a staff member.
5. SMS/Text Messaging Terms
Insight Northwest Recovery may use SMS/text messaging for service-related communication. These messages may include:
Appointment reminders
Scheduling or callback coordination
Administrative follow-up
Care coordination
Program-related communication
Provider or care team follow-up
Responses to inquiries you submit to us
After-hours message routing or follow-up notifications
General practice-related communication
By providing your mobile phone number to Insight Northwest Recovery, submitting a form with your phone number, communicating with us by text, or otherwise opting in to receive text messages, you agree that Insight Northwest Recovery may send you service-related text messages at the number provided.
Message frequency may vary.
Message and data rates may apply.
Text messages may be sent using automated technology or third-party messaging platforms.
Consent to receive non-emergency text messages is not required as a condition of receiving healthcare services from Insight Northwest Recovery. However, opting out of text messaging may limit our ability to communicate with you by SMS.
Text messaging should not be used for emergencies, urgent clinical needs, crisis situations, medication emergencies, or situations involving immediate safety concerns.
6. SMS Opt-Out and Help Instructions
You may opt out of non-emergency text messages at any time by replying:
STOP
After you reply STOP, you may receive a confirmation message that you have been unsubscribed. After that, we will not send further non-emergency SMS messages to that number unless you opt back in or otherwise request SMS communication again.
For help, reply:
HELP
You may also contact us directly:
Phone: 541-203-0539
Email: info@insightrecovery.com
Carriers are not liable for delayed or undelivered messages.
7. Privacy and Mobile Information
Your use of our website, communications, AI-assisted systems, and text messaging is also governed by our Privacy Policy: https://insightrecovery.com/privacy-policy
We do not sell or share mobile phone numbers, SMS opt-in data, or text messaging consent information with third parties for their marketing or promotional purposes.
We may share information with service providers who help us send, receive, or manage communications, operate technology systems, support scheduling, maintain records, or provide related administrative services, but only as needed to support our services and operations and as permitted by law.
8. Healthcare and Clinical Limitations
Information provided through our website, text messaging, AI-assisted phone systems, or general communications is not a substitute for individualized clinical care.
Insight Northwest Recovery does not provide diagnosis, treatment recommendations, medication instructions, crisis counseling, substance use treatment instructions, or emergency intervention through general website content, SMS, email, voicemail, or AI-assisted phone systems.
For specific clinical questions, please contact your provider or the practice directly through the appropriate communication channel. For urgent or emergency concerns, call 911, call/text 988, or go to the nearest emergency room.
9. Medication-Related Communications
Insight Northwest Recovery may allow clients to send or route medication-related messages through certain communication systems, such as phone, voicemail, secure platforms, or AI-assisted phone systems.
These systems are for routing information to the appropriate team member and do not provide medication advice.
Do not start, stop, increase, decrease, skip, or otherwise change medication based on website content, text messages, voicemail, AI-assisted phone systems, or other general communications from Insight Northwest Recovery unless specifically instructed by your prescriber, pharmacist, or emergency medical professional.
If you are experiencing a severe medication reaction, allergic reaction, overdose, trouble breathing, chest pain, fainting, seizure, severe confusion, thoughts of harming yourself or others, or feel unable to stay safe, call 911 or go to the nearest emergency room.
10. Third-Party Services and Links
Insight Northwest Recovery may use third-party vendors and technology platforms for communications, messaging, scheduling, website hosting, analytics, phone systems, AI-assisted call routing, transcription, or administrative operations.
Our website may also link to third-party websites or services. We are not responsible for the content, privacy practices, terms, availability, or security of third-party websites or platforms.
Use of third-party platforms may also be subject to those third parties’ own terms and privacy policies.
11. Intellectual Property
The content on our website, including text, graphics, logos, design elements, and other materials, is owned by or licensed to Insight Northwest Recovery unless otherwise stated.
You may view and use website content for personal, non-commercial informational purposes. You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.
12. User Conduct
When using our website, forms, communication tools, or messaging systems, you agree not to:
Submit false, misleading, or unlawful information
Use the website or communication systems to harass, threaten, or harm others
Attempt to interfere with the security or operation of our website or systems
Upload or transmit malicious code, spam, or unauthorized content
Use our systems for unlawful purposes
We may restrict access to website features or communication tools if misuse occurs.
13. Accuracy and Availability
We try to keep website information accurate and current, but we do not guarantee that all information is complete, current, or error-free.
Services, availability, providers, programs, locations, accepted insurance, hours, and processes may change without notice.
We do not guarantee that the website, text messaging, phone systems, AI-assisted tools, or other communication systems will always be available, uninterrupted, or error-free.
14. Limitation of Liability
To the fullest extent permitted by law, Insight Northwest Recovery is not responsible for damages arising from use of, or inability to use, our website, text messaging, email, voicemail, AI-assisted phone systems, third-party platforms, or other non-emergency communication tools.
Nothing in these Terms and Conditions is intended to limit rights or responsibilities that cannot be limited under applicable law.
15. Updates to These Terms
Insight Northwest Recovery may update these Terms and Conditions from time to time. The updated version will be posted on our website with a revised “Last Updated” date.
Continued use of our website, communication tools, or SMS messaging program after updates are posted means you accept the updated Terms and Conditions.
16. Contact Information
If you have questions about these Terms and Conditions, please contact:
Insight Northwest Recovery, LLC
Attention: Sarah Harris
1776 Millrace Drive, Suite 240
Eugene, OR 97403
Phone: 541-203-0539
Email: info@insightrecovery.com